Privacy Policy

Effective Date: 22/11/2024

Meg Wall Herbal Medicine (referred to as "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with Australian privacy laws, including the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We may collect personal information directly from you when you:

  • Visit or use our website.

  • Subscribe to newsletters or email updates.

  • Book consultations or purchase products/services.

  • Submit inquiries through our contact forms.

Types of information collected may include:

  • Your name, email address, phone number, and postal address.

  • Health-related information (provided voluntarily for consultations or services).

  • Payment details (via secure payment providers).

  • Non-identifiable information, such as website usage data (e.g., cookies, IP address).

2. Use of Personal Information

We use your personal information to:

  • Provide herbal consultations, products, or related services.

  • Respond to inquiries or communicate updates.

  • Process payments securely.

  • Improve the functionality and content of our website.

  • Comply with legal obligations.

3. Disclosure of Personal Information

We respect your privacy and will not sell, rent, or trade your personal information. However, we may disclose it:

  • To third-party service providers for website hosting, email marketing, or payment processing (under strict confidentiality agreements).

  • If required by law or to comply with legal obligations.

4. Data Storage and Security

We store your personal information securely and take reasonable steps to protect it from unauthorized access, disclosure, or misuse. Sensitive information, such as health details, is handled with utmost care and confidentiality.

5. Cookies and Analytics

We use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content. By using our website, you consent to the use of cookies as outlined in this policy.

5.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. They help us recognize your preferences, track usage patterns, and improve website performance.

5.2 Types of Cookies We Use

  • Essential Cookies: Necessary for the operation of our website (e.g., to enable navigation or secure payment processing).

  • Performance and Analytics Cookies: Help us understand how visitors use our website, enabling us to improve content and usability.

  • Functional Cookies: Enhance your experience by remembering preferences or settings.

  • Advertising Cookies (if applicable): May be used for remarketing campaigns or tailored ads based on your browsing history.

5.3 Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling cookies may impact your ability to use certain features of our website.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. Please review their policies before providing personal information.

7. Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. To make a request, please contact us using the details below.

8. Marketing Communications

If you subscribe to our newsletter, you may receive occasional updates or promotional content. You can opt out at any time by clicking the "unsubscribe" link in our emails.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page, and your continued use of our website indicates your acceptance of these updates.

10. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us:

Meg Wall / Meg Wall Herbal Medicine
Email: hello@megwall.com.au
Phone: 0490049458
Address: Suite 200, 7 Rosebed Stress Eudlo 4554.

Health Disclaimer

As a qualified herbalist, the information provided on this website is intended for general informational and educational purposes only. While the content is informed by professional training, it does not replace individualized advice, diagnosis, or treatment from a qualified healthcare provider.

Herbal remedies and natural therapies are not one-size-fits-all. Always consult with a healthcare professional, particularly if you have pre-existing conditions, are pregnant, breastfeeding, or taking medication, before starting any new treatment or regimen.

The recommendations shared are based on traditional and contemporary herbal practices. However, individual results may vary, and no guarantee is provided regarding outcomes.

Professional Disclaimer

As a qualified herbalist practicing in Australia, my services and advice are provided within the scope of herbal medicine and complementary therapies as regulated in this country. I do not claim to cure or diagnose medical conditions beyond the recognized scope of herbal medicine.

Herbal medicine is intended to support overall health and wellness and is not a substitute for medical care from a licensed medical practitioner. Clients are encouraged to seek appropriate medical attention for any serious or ongoing health concerns.

Liability Disclaimer

The information on this website is presented in good faith and is accurate to the best of my knowledge. However, I am not liable for any loss, injury, or damage arising from the use or misuse of the information provided on this website. Users are responsible for how they choose to implement this information.

Copyright and Content Use Disclaimer

All content on this website, including text, images, and resources, is the intellectual property of [Your Name/Business Name] unless otherwise stated. Unauthorized use, reproduction, or distribution of any content is prohibited without prior written consent.

Affiliate and Marketing Disclaimer (if applicable)

This website may include affiliate links or recommendations for products and services. If you purchase through these links, I may receive a commission at no extra cost to you. These recommendations are based on personal experience and professional opinion, but I encourage users to research independently before purchasing.

Cancellation Policy

We understand that life can be unpredictable, and plans may change. To ensure fairness to all clients and the efficient running of our practice, we kindly ask you to observe our cancellation policy outlined below:

1. Appointment Cancellations

  • If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance.

  • Cancellations or rescheduling requests made within this notice period will incur no charges.

2. Late Cancellations and No-Shows

  • Cancellations made with less than 24 hours notice may incur a 50% of the consultation cancellation fee.

  • If you fail to attend your appointment without notice ("no-show"), you may be charged the full consultation fee.

3. Emergency Exceptions

We understand that emergencies can happen. If you are unable to attend due to unforeseen circumstances, please contact us as soon as possible, and we will consider waiving the cancellation fee on a case-by-case basis.

4. How to Cancel or Reschedule

  • Cancellations and rescheduling requests can be made via:

    • Phone: 0490049458

    • Email: hello@megwall.com.au

    • Online booking system.

By booking an appointment, you agree to this Cancellation Policy. Thank you for understanding and helping us maintain a smooth and professional service for all clients.